KVKK
Information Text Within the Scope of the Personal Data Protection Law No. 6698
As Solo Otel Turizm Yatırımları A.Ş (hereinafter referred to as “Solo Cave Suites”), we respect and value the privacy of individuals. Therefore, we would like to inform you about the usage and protection of your personal data in accordance with the Personal Data Protection Law No. 6698 (hereinafter referred to as “KVKK”).
a) Data Controller
As Solo Otel Turizm Yatırımları A.Ş (hereinafter referred to as “Solo Cave Suites”), we inform you that we process your personal data as a data controller under the Personal Data Protection Law No. 6698 (hereinafter referred to as “KVKK”) and the relevant legislation.
b) Processed Personal Data
In accordance with KVKK and the relevant legislation, the categories and descriptions of personal data that will be processed under the purposes and legal grounds stated in this Personal Data Protection Law Clarification Text No. 6698 are as follows:
- Identity Information: Name-surname, place and date of birth, nationality, T.C. identification number, name-surname, place and date of birth of accompanying guest(s).
- Contact Information: Address, phone number, email address.
- Financial Information: Bank account details.
- Special Category of Personal Data: Photograph, health status, and medication usage information.
- Other Information: Room number, vehicle license plate information, smoking preference, allergy status information.
c) Purposes of Processing Personal Data
Your personal data will be processed for the following purposes:
- Managing processes related to accommodation services,
- Recording data into online software systems used by Solo Cave Suites to implement sales and marketing policies,
- Carrying out the necessary work by our business units to provide you with the products and services offered by Solo Cave Suites,
- Measuring and enhancing customer satisfaction,
- Collecting and evaluating any complaints and suggestions regarding Solo Cave Suites products and services,
- Recommending products and services offered by Solo Cave Suites and planning and/or executing market research activities for the sales and marketing of products and services,
- Ensuring the legal, technical, and commercial job security of individuals in a business relationship,
- Following and managing legal affairs,
- Managing financial and/or accounting processes.
Your personal data will be processed under the legal grounds mentioned in Article 5 (2) of KVKK, including “a) Clearly stipulated by law,” “c) Necessary for the performance of a contract to which the data subject is a party,” “ç) Necessary for the fulfillment of the data controller’s legal obligations,” and “e) Necessary for the establishment, exercise, or protection of a right.”
Your personal data will also be processed, with your explicit consent, to inform you about campaigns and updates related to Solo Cave Suites services, in accordance with KVKK and the Electronic Commerce Law.
Your special categories of personal data will be processed with the explicit consent of the guest for the purpose of verifying identity and providing SPA massage and skincare services, under Article 6 (2) of KVKK.
d) Transfer of Processed Personal Data
Your personal data may be shared without your explicit consent, in accordance with Article 8 (2) (a) of KVKK, for the following purposes:
- Shared with the General Directorate of Security to fulfill legal obligations arising from the relevant legislation.
- Shared with notaries, enforcement offices, and/or courts if necessary for the execution of financial and/or accounting processes related to the collection of fees for products and services.
- Shared with relevant public institutions and organizations if required or requested to fulfill legal obligations under the relevant legislation.
- Shared with contracted courier companies for the delivery of forgotten or left-behind items.
- Shared with our attorneys to the extent necessary for following legal processes, in accordance with the obligation to maintain confidentiality.
e) Method and Legal Ground for Collecting Personal Data
Your personal data is collected, based on the legal grounds mentioned in Article 5 (2) and 6 (2) of KVKK, verbally, in writing, or electronically, through the following methods:
- By filling out forms, sending emails, contacting by phone, visiting the website, or getting in touch through social media platforms.
- Through online sales platforms, travel agencies, organization companies, sharing business cards during fair or seminar visits, or through solution partner institutions or organizations.
f) Your Rights Under Article 11 of KVKK
As the data subject, you have rights under Article 11 of KVKK. You can submit your requests regarding your rights by filling out the Data Subject Application Form with all the required information, in accordance with Article 11 and Article 13 (1) of KVKK, and the Communiqué on the Procedures and Principles of Application to the Data Controller, through the following methods:
- By visiting our company in person at the address “Eski Mah. Alaaddin Sok. No:4 Ortahisar-Ürgüp-Nevşehir” to verify your identity and ensure that the information is not shared with the wrong individuals,
- By sending a written request via a notary public or registered mail,
- By sending an email to info@solocavesuites.com using your registered email address, secure electronic signature, or mobile signature, or via other methods that may be determined by the Board in the future.
g) Retention Period of Personal Data
Solo Cave Suites will delete, destroy, or anonymize personal data once the purpose for which the data is processed is no longer valid and the mandatory retention periods defined by laws and relevant legislation have expired.
h) Changes and Updates
This clarification text has been prepared in accordance with the Personal Data Protection Law No. 6698 and relevant legislation. Necessary changes may be made to this clarification text in light of changes in the relevant legislation and/or Solo Cave Suites’ personal data processing purposes and policies.